Shipment Policy

Effective Date: January 8, 2025

At Franckglasni, we are dedicated to providing a seamless and efficient shipping experience for all our customers. This Shipment Policy outlines the terms and conditions regarding the shipping of products purchased from our website. Please read this policy carefully to understand our shipping processes, delivery times, and related charges.

1. Shipping Methods and Costs

We offer a variety of shipping options to ensure that your order arrives in a timely manner. Shipping fees are calculated based on the shipping method, destination, and size/weight of the items in your order. You can view the available shipping options and associated costs at checkout before completing your purchase.

  • Domestic Shipping (Within the United States):
    We offer standard and expedited shipping services for domestic orders. Shipping times vary based on the chosen shipping method and your location.
    • Standard Shipping: Typically arrives within 5-7 business days.
    • Expedited Shipping: Typically arrives within 2-3 business days.
  • International Shipping:
    We offer international shipping to a wide range of countries. Shipping fees and delivery times will vary depending on the destination. Customers are responsible for any customs duties, taxes, and import fees that may be applied by their country’s customs authorities.

2. Shipping Times and Delivery

  • Order Processing:
    Once you place your order, it will be processed and shipped within 1-2 business days, excluding weekends and holidays. If there is a delay in processing your order, you will be notified by our customer service team.

  • Estimated Delivery Times:

    • Domestic Orders: Delivery times depend on the shipping method selected and your location.
      • Standard Shipping: 5-7 business days
      • Expedited Shipping: 2-3 business days
    • International Orders: Delivery times vary based on the destination and shipping method selected. Typically, international orders arrive within 7-21 business days, but delays may occur due to customs processing or other factors.

  • Tracking Information:
    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available) to monitor the status of your delivery. You can use the tracking number to check the delivery status through the carrier’s website.

3. Shipping Restrictions

  • Shipping to P.O. Boxes:
    We may not be able to ship to certain P.O. Box addresses or remote areas. If your order is placed with a P.O. Box address that cannot be serviced, we will contact you to provide an alternative shipping address.

  • International Shipping Restrictions:
    Certain countries may have restrictions on the import of certain products. We are not responsible for delays or issues related to customs, duties, or taxes. You are responsible for ensuring that the products you are ordering can be legally imported into your country.

4. Shipping Charges

Shipping charges are calculated at checkout and depend on the shipping destination, weight, and dimensions of your order. The charges include both the cost of transportation and any applicable handling fees.

  • Free Shipping:
    Occasionally, we may offer promotions or discounts on shipping. Free shipping offers will be clearly indicated during the checkout process and may be limited to certain products or locations.

  • Additional Charges:
    If your package is returned to us due to an incorrect address or failure to pick up from a carrier facility, you will be responsible for additional shipping charges to resend the package.

5. Order Tracking

Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your order through the carrier’s tracking system (e.g., USPS, FedEx, UPS, DHL). Please note that tracking updates may take 24-48 hours to become available after your order has been shipped.

  • Lost or Delayed Shipments:
    If you believe your shipment is lost or delayed, please contact the carrier directly using the provided tracking information. If you need further assistance, our customer service team is available to help resolve any shipping issues.

6. Damaged or Incorrect Orders

  • Damaged Items:
    If you receive a damaged item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the damaged item and will either issue a replacement or refund, depending on the circumstances.

  • Incorrect Items:
    If you receive the wrong product, please notify us immediately. We will arrange for the return of the incorrect item and send you the correct product at no additional cost. Please refer to our Return and Refund Policy for more details.

7. Shipping Delays

While we strive to process and ship orders in a timely manner, there are certain circumstances that may cause delays in delivery. These may include:

  • Weather or Natural Disasters: Adverse weather conditions or natural events may delay shipping, particularly for international deliveries.
  • Carrier Delays: Shipping delays due to third-party carriers (e.g., USPS, UPS, FedEx, DHL) are beyond our control.
  • Customs or Import Delays: International orders may be delayed due to customs clearance procedures or import restrictions in the destination country.

We will do our best to inform you of any significant delays and keep you updated on the status of your order.

8. Shipping Address

It is your responsibility to provide a correct and complete shipping address at the time of purchase. Please double-check your shipping details before submitting your order to avoid delays or misdeliveries. We are not responsible for any lost or delayed shipments caused by incorrect or incomplete address information.

  • Address Changes:
    If you need to make a change to your shipping address, please contact us immediately after placing your order. We will attempt to update the address if your order has not yet been processed or shipped.

9. Shipping Insurance

  • Insurance:
    For valuable or large orders, we recommend considering shipping insurance to cover any potential loss or damage during transit. While we are committed to ensuring the safe delivery of your products, once the item leaves our warehouse, we are not responsible for any loss or damage during shipping unless insurance is selected.

10. Contact Us

If you have any questions about our shipment policy, or if you need help tracking your order, please do not hesitate to reach out to us:

Thank you for choosing Franckglasni! We are committed to providing you with top-notch service and ensuring your order is shipped efficiently and securely.