Shipping Policy – FRANCKGLASNI

EFFECTIVE DATE: MARCH 5, 2025

At FRANCKGLASNI, we are committed to ensuring that your orders are delivered promptly and securely. This Shipping Policy outlines the available shipping methods, costs, delivery times, and other relevant details for orders placed on our website or in-store. By purchasing from FRANCKGLASNI, you agree to the terms and conditions set forth in this policy.

1. SHIPPING METHODS AND COSTS

We offer a variety of shipping options to ensure that your order arrives as quickly and efficiently as possible. Shipping costs will be calculated during checkout based on the size, weight, and destination of your order.

Available Shipping Methods:

  • Standard Shipping: A reliable and cost-effective option, with an estimated delivery time of 5-7 business days within the United States.
  • Expedited Shipping: For faster delivery, we offer expedited shipping with an estimated delivery time of 2-3 business days.
  • International Shipping: We also provide international shipping to select countries. The shipping time and cost will vary based on the destination and chosen shipping method.

Shipping fees will be calculated at checkout before finalizing your purchase.

2. ORDER PROCESSING AND DELIVERY TIMES

  • Order Confirmation: After placing your order, you will receive an order confirmation email acknowledging that we have received your order. Please note that this email is not an indication that your order has been processed or shipped.
  • Processing Time: Orders are typically processed within 1-2 business days. During peak periods, such as holidays or promotional events, processing times may be longer. If there is a delay, we will notify you promptly.
  • Shipping Time: Once your order has been processed, the shipping time will depend on the method selected. Standard shipping typically takes 5-7 business days within the United States, and expedited shipping typically takes 2-3 business days. International shipping times may vary depending on the destination country and customs processes.

3. SHIPPING DELAYS

While we strive to ensure timely delivery, certain external factors may cause delays. These can include:

  • Weather-related delays
  • Customs delays for international shipments
  • Holiday seasons or high-demand periods
  • Shipping carrier delays

FRANCKGLASNI is not responsible for delays caused by these external factors, but we will do our best to keep you informed about the status of your order.

4. TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to monitor the status of your shipment through the carrier’s website. If you have any issues or need help tracking your order, please contact our customer service team.

5. INTERNATIONAL SHIPPING

  • Shipping Fees: International shipping fees are based on the size and weight of the order, as well as the destination country. These fees will be calculated at checkout.
  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be levied by local authorities. These charges are not included in the price of the product or shipping costs and will be collected by customs upon arrival.
  • Currency and Payments: All international transactions are processed in U.S. dollars (USD). Your payment provider or bank will convert the total amount to your local currency based on the exchange rate. Additional currency conversion fees may apply.

6. SHIPPING INSURANCE

Shipping insurance is available for an additional fee. If you choose to purchase shipping insurance, your order will be covered in the event of loss or damage during transit. We highly recommend purchasing insurance for high-value items to ensure their safe delivery.

7. ADDRESS VERIFICATION

Please ensure that the shipping address provided is accurate and complete. FRANCKGLASNI is not responsible for any delays or issues arising from incorrect or incomplete addresses. If you notice any errors in your shipping address after placing an order, please contact us immediately at info@franckglasni.com to correct it.

8. DAMAGED OR LOST PACKAGES

If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. Depending on the situation, we will either send a replacement or issue a full refund. To help with the claims process, please retain the damaged packaging and take photos of any visible damage.

9. SHIPPING RESTRICTIONS

Certain products may have shipping restrictions due to local laws or regulations. If we are unable to ship a product to your location, we will notify you promptly and offer alternatives. Additionally, international shipments may be subject to delays due to local customs regulations.

10. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or make purchases after these changes, you accept the revised terms.

11. CONTACT INFORMATION

For any questions regarding shipping, delivery, or other inquiries, please feel free to contact our customer service team:

📍 Address: Po Box 699, Fort Duchesne, Utah
📞 Phone: (435) 722-2756
📧 Email: info@franckglasni.com
🌎 Website: https://franckglasni.com