Sales Policy – FRANCKGLASNI

EFFECTIVE DATE: MARCH 5, 2025

At FRANCKGLASNI, we are dedicated to providing high-quality sports equipment and excellent customer service. This Sales Policy outlines the terms and conditions that apply to all purchases made on our website and in-store. By purchasing from FRANCKGLASNI, you agree to the terms set forth in this policy.

1. PRODUCT AVAILABILITY

We strive to ensure that all products listed on our website are in stock and available for shipment. However, due to high demand or supply chain issues, some products may become temporarily out of stock. If a product becomes unavailable after placing your order, we will notify you promptly and offer the following options:

✔ Backorder: If the product is expected to restock soon, we will place your order on backorder and ship it when available.
✔ Substitution: If the product is permanently unavailable, we will offer you a similar item of equal or greater value.
✔ Refund: If the product is no longer available, we will issue a full refund to your original payment method.

2. ORDER PROCESS AND PAYMENT

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order, but it does not mean that your order has been processed or accepted. Once your payment is successfully processed, and the order is ready to ship, you will receive a shipping confirmation email.
  • Payment Methods: We accept various secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other payment providers. Payment will be processed at the time of purchase.
  • Pricing: All prices listed on our website are in U.S. dollars (USD). Prices may change without notice, but the price displayed at the time of your purchase will be the final price charged for the order.
  • Payment Authorization: Your payment is authorized when you place an order, but we will only charge your account once the order is processed and shipped. If your payment is declined, we will notify you, and the order will not be processed until a valid payment method is provided.

3. SHIPPING AND DELIVERY

  • Shipping Methods: We offer various shipping options based on your location. Delivery times and shipping costs will be calculated at checkout.
  • Processing Time: Orders are typically processed within 1-2 business days. During high-demand periods such as holidays or sales events, processing times may take longer.
  • Shipping Time: After processing, orders are shipped based on the selected shipping method. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Delivery times for international shipments may vary depending on the destination country.
  • Shipping Delays: FRANCKGLASNI is not responsible for delays caused by external factors such as weather, customs delays, or shipping carrier issues. However, we will work closely with our shipping partners to minimize delays and ensure timely delivery.

4. ORDER CANCELLATION AND MODIFICATIONS

  • Order Cancellations: Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may be subject to a 10% restocking fee if the order has been processed or shipped.
  • Modifications: Once an order has been placed, it cannot be modified. If changes are needed, please cancel the original order within 24 hours and place a new one.
  • Custom Orders: Custom or personalized orders cannot be canceled once production has started.

5. RETURNS AND EXCHANGES

  • Return Eligibility: FRANCKGLASNI accepts returns within 30 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition. For more details, please see our Return and Exchange Policy.
  • Exchanges: We offer exchanges for items of equal or lesser value within 30 days of receiving your order. If the new item is more expensive, you will be required to pay the difference.
  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will arrange for a return, exchange, or refund.

6. PRICING ERRORS

While we strive to provide accurate product information, errors may occur. If a pricing error is discovered, FRANCKGLASNI reserves the right to correct it. If a pricing discrepancy is found:

✔ If the corrected price is lower, we will adjust your order and charge the new price.
✔ If the corrected price is higher, we will contact you for approval before processing the order.

7. TAXES AND DUTIES

  • Sales Tax: Sales tax will be applied to orders based on your shipping location. The applicable tax rate will be calculated during checkout before finalizing your purchase.
  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be imposed by local authorities. These charges are not included in the price of the product or shipping cost and will be collected by customs authorities in the destination country.

8. GIFT CARDS AND PROMOTIONS

  • Gift Cards: FRANCKGLASNI offers gift cards that can be redeemed for products both online and in-store. Gift cards cannot be exchanged for cash.
  • Promotions: Promotional codes and discounts can be applied during checkout. Promotions cannot be combined unless explicitly stated.

9. CUSTOMER SERVICE AND SUPPORT

For any inquiries regarding your order or our sales policy, please contact our customer service team:

📍 Address: Po Box 699, Fort Duchesne, Utah
📞 Phone: (435) 722-2756
📧 Email: info@franckglasni.com
🌎 Website: https://franckglasni.com

10. CHANGES TO THIS SALES POLICY

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or make purchases after these changes, you accept the revised terms.