Payment Policy

Effective Date: January 8, 2025

At Franckglasni, we aim to provide a seamless and secure shopping experience. This Payment Policy outlines the terms and conditions regarding payments for purchases made on our website. Please read it carefully to ensure a smooth transaction process.

1. Accepted Payment Methods

We accept a variety of payment methods for your convenience:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    You can make payments securely through PayPal, a trusted payment platform for online transactions.

  • Other Payment Methods:
    We may offer additional payment options, such as mobile payments (e.g., Apple Pay, Google Pay) or other third-party payment processors, depending on the country of purchase. These will be displayed at checkout if available.

2. Order Payment Process

  • Order Confirmation:
    When you place an order on our website, your payment will be processed immediately. Once payment is confirmed, you will receive an order confirmation email containing your order details.

  • Authorization:
    Upon submitting your order, the payment method you provided will be authorized for the transaction amount. Please note that payment authorization is a pre-approval to ensure the availability of funds.

  • Payment Completion:
    Once your order is shipped, the payment will be fully processed, and the amount will be charged to your payment method. In the event of any issue (e.g., payment failure), you will be notified, and your order may be canceled or delayed until the issue is resolved.

3. Taxes and Fees

  • Sales Tax:
    All applicable sales tax will be calculated based on the shipping address provided at checkout. Sales tax rates are determined by the state or country of the shipping destination, and these charges are automatically applied during checkout.

  • Shipping Fees:
    Shipping costs are separate from the product price and will be calculated based on the shipping method and destination. These fees will be added to your total order cost during checkout.

  • Currency:
    All transactions are processed in U.S. dollars (USD). If you are making an international purchase, please be aware that your bank or credit card provider may charge foreign transaction fees or convert the currency based on the current exchange rate.

4. Payment Security

We take payment security seriously. Franckglasni uses industry-standard encryption (SSL) to protect your payment details during transmission. Your credit card and payment information is securely processed through trusted payment gateways and is never stored on our website.

  • Fraud Prevention:
    We employ advanced fraud detection systems to help protect against unauthorized transactions. In some cases, additional verification may be required to complete your purchase. If there are any concerns regarding your payment, we will contact you directly to resolve the issue.

  • Privacy:
    Your payment information will only be used for the processing of your order and will not be shared with third parties, except as necessary to complete the transaction (e.g., with our payment processors).

5. Payment Declines and Errors

  • Payment Declines:
    If your payment is declined, you will receive a notification on the checkout page. This can happen for various reasons, such as insufficient funds, expired credit card, or an issue with your payment processor. You can try again with a different payment method or contact your bank or card issuer for further assistance.

  • Payment Errors:
    If there is an error in processing your payment or a discrepancy in the amount charged, please contact our customer support team at info@franckglasni.com immediately. We will work to resolve the issue and ensure your order is processed correctly.

6. Payment for International Orders

  • Currency and Conversion:
    While all orders are processed in U.S. dollars, international customers may be charged in their local currency by their payment provider. Your bank or payment service may apply currency conversion rates or fees.

  • Customs Duties and Taxes:
    International customers are responsible for any customs duties, taxes, or import fees that may apply in the destination country. These charges are not included in the price of the product or shipping fees and are assessed by your local customs office.

7. Refunds

If your order is eligible for a refund (in accordance with our Refund and Returns Policy), the refunded amount will be credited back to your original payment method. Please note that it may take 7-10 business days for the refunded amount to appear in your account, depending on your payment provider.

8. Cancellations and Modifications

Once an order is placed and payment is processed, it can only be modified or canceled if it has not yet been shipped. If you need to cancel or modify your order, please contact us at info@franckglasni.com as soon as possible. If your order has already been processed for shipment, you will need to follow the return and refund process outlined in our Refund and Returns Policy.

9. Fraudulent Transactions

Franckglasni reserves the right to cancel any order if we suspect fraudulent activity or if a payment does not meet our security standards. In such cases, we may contact the customer for additional verification or information. If we detect fraudulent activity, we may also report the incident to the relevant authorities.

10. Contact Information

If you have any questions or concerns about this Payment Policy or your transaction, please feel free to contact us:

Thank you for choosing Franckglasni for your sporting and outdoor equipment needs. We are committed to providing a secure, convenient, and reliable shopping experience for all our customers!