Sales Policy

Effective Date: January 8, 2025

At Franckglasni, we are committed to providing the highest quality sporting goods and a seamless shopping experience for our customers. This Sales Policy outlines the terms and conditions for purchasing products from our website, ensuring a clear understanding of how we handle orders, pricing, promotions, and more.

1. Product Availability and Pricing

  • Product Availability: While we make every effort to ensure that all products listed on our website are available for purchase, stock levels may vary. If an item you order is out of stock, we will notify you immediately and offer options such as backordering, cancellation, or a similar product.

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without prior notice. Prices include taxes where applicable but do not include shipping fees. We reserve the right to correct any pricing errors that may occur on our website.

  • Promotions and Discounts: From time to time, we may offer special promotions or discounts. These offers may be subject to certain conditions or limitations, such as limited time frames or specific product categories. Promo codes must be entered during checkout to apply any discounts. Offers cannot be combined with other discounts unless stated otherwise.

2. Order Processing

  • Order Confirmation: After you place an order, you will receive an order confirmation email. This is not an acceptance of your order, but a confirmation that we have received it. We will notify you once your order has been processed and shipped.

  • Order Processing Time: Orders are typically processed within 1-2 business days (excluding holidays). If there is a delay, you will be notified via email.

  • Payment Methods: We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All payment transactions are securely processed.

  • Payment Authorization: All payments must be authorized by the payment provider. If your payment is declined or authorization fails, your order will not be processed, and we will notify you to resolve the issue.

3. Shipping and Delivery

  • Shipping Costs: Shipping charges will be calculated at checkout based on the weight, size, and destination of your order. You can view shipping options and costs before finalizing your order.

  • Shipping Methods and Times: We offer various shipping methods to accommodate your needs. Delivery times will depend on the shipping method selected and the destination of the order. Standard shipping typically takes 5-7 business days for domestic orders, while international shipments may take longer.

  • International Shipping: We offer international shipping to many countries. Shipping fees and delivery times for international orders vary depending on the destination. Please note that customs duties, taxes, and import fees are the responsibility of the customer.

  • Shipping Delays: While we make every effort to ensure timely delivery, shipping times are estimates and can be affected by factors beyond our control, including weather, holidays, or carrier delays. Franckglasni is not responsible for any delays caused by third-party carriers.

4. Order Cancellations and Changes

  • Order Cancellations: You may cancel your order only if it has not been processed or shipped. If you need to cancel an order, please contact us immediately at info@franckglasni.com or (435) 722-2756. Once an order is processed and shipped, cancellations are no longer possible, and the standard return policy will apply.

  • Order Changes: If you need to make changes to your order (such as changing the shipping address or adding items), please contact us as soon as possible. We will do our best to accommodate changes, but once an order has been processed for shipment, modifications may not be possible.

5. Returns and Refunds

  • Return Eligibility: We offer a 30-day return policy on most items. To be eligible for a return, products must be unused, undamaged, and in their original packaging. Please refer to our Refund and Returns Policy for detailed instructions on how to return items.

  • Refund Process: Once we receive your return, we will inspect the item(s) and issue a refund to your original method of payment. Refunds will be processed within 7-10 business days after we receive the returned item. Shipping costs are non-refundable, unless the return is due to an error on our part.

6. Customer Account

  • Creating an Account: While it’s not required to create an account to make a purchase, creating an account with Franckglasni allows you to track your orders, save billing and shipping information, and receive special offers.

  • Account Security: You are responsible for maintaining the confidentiality of your account login details. If you believe your account has been compromised, please contact us immediately.

7. Promotional Codes

  • Use of Promo Codes: Promo codes are only valid for the specified duration and product categories outlined in the promotion. Promo codes cannot be applied retroactively or combined with other discounts unless specified. Be sure to enter the promo code during checkout to receive the discount.

8. Sales Tax

Sales tax will be applied to orders based on the applicable tax rate in your shipping address. If required by law, we will collect sales tax on all applicable transactions. Tax rates may vary by state and country.

9. Limitation of Liability

Franckglasni is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. Our total liability is limited to the total purchase price of the product(s) you purchased.

10. Contact Us

If you have any questions or need assistance regarding our sales policy or any other matter, please feel free to contact us:

Thank you for choosing Franckglasni. We are committed to providing the best products and customer experience for your sporting and outdoor needs!