Return and Exchange Policy – FRANCKGLASNI

EFFECTIVE DATE: MARCH 5, 2025

At FRANCKGLASNI, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a straightforward return and exchange policy to help make your shopping experience easier. Please review the following terms and conditions for returns and exchanges.

By purchasing from https://franckglasni.com, you agree to the terms set forth in this policy.

1. ELIGIBILITY FOR RETURNS

To be eligible for a return, the following conditions must be met:

✔ The product must be unused, in its original condition, and with all tags and packaging intact.
✔ The item must be returned with all original accessories, manuals, and warranty cards.
✔ The return request must be made within 30 days of receiving your order.
✔ The product must not show signs of wear, damage, or misuse.
✔ Items purchased on sale or clearance are non-returnable unless defective.

2. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

✔ Final sale and clearance items
✔ Personalized or custom-made products
✔ Gift cards and promotional items
✔ Used, altered, or damaged items due to improper use

If an item does not meet our return eligibility, it will be returned to you at your expense.

3. RETURN PROCESS

To initiate a return, please follow these steps:

Step 1: Request a Return Authorization (RA) Number
✔ Email info@franckglasni.com within 30 days of receiving your order.
✔ Provide your order number, product details, and reason for the return.
✔ Our team will review your request and provide a Return Authorization (RA) Number if eligible.

Step 2: Package the Item Securely
✔ Place the item in its original packaging with all accessories and documentation.
✔ Use a sturdy shipping box to protect the product during return transit.
✔ Clearly write the Return Authorization (RA) Number on the package.

Step 3: Ship the Return
✔ Ship the return package using a reliable courier service with tracking and insurance (e.g., UPS, FedEx, DHL).
✔ The customer is responsible for return shipping fees unless the item is defective or incorrect.
✔ FRANCKGLASNI is not responsible for lost or damaged returns, so we recommend fully insuring the package.

Step 4: Inspection & Refund Processing
✔ Once received, our team will inspect the returned item within 5-7 business days.
✔ If approved, we will process your refund or exchange based on your preference.

4. REFUND POLICY

Refunds will be issued based on the following conditions:

✔ Approved refunds will be credited to the original payment method used for the purchase.
✔ Refunds may take 7-10 business days to reflect in your account, depending on your payment provider.
✔ Shipping fees, customs duties, and insurance costs are non-refundable.
✔ If the item does not meet return conditions, it will be returned to you without a refund.

5. EXCHANGES

We offer exchanges for eligible returns under the following conditions:

✔ The exchange request must be made within 30 days of receiving the product.
✔ The item must be unused and in its original condition.
✔ If the new item has a higher value, the customer must pay the price difference.
✔ If the new item has a lower value, the difference will be refunded to the original payment method.

6. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order:

✔ Email info@franckglasni.com with your order number, photos of the damage, and a description of the issue.
✔ We will provide a prepaid return label for defective or incorrect items.
✔ Once the returned item is inspected, we will send a replacement or issue a full refund.

7. ORDER CANCELLATION POLICY

✔ Orders can be canceled within 24 hours of purchase for a full refund.
✔ After 24 hours, cancellations may be subject to a 10% restocking fee if the order has been processed or shipped.
✔ Custom or personalized orders cannot be canceled once production has started.

To cancel an order, email info@franckglasni.com with the subject “Order Cancellation Request.”

8. INTERNATIONAL RETURNS

✔ International customers are responsible for return shipping fees, duties, and taxes.
✔ FRANCKGLASNI is not responsible for customs fees on returned items.
✔ Refunds will be processed in USD and may be subject to exchange rate fluctuations.

9. CONTACT INFORMATION

For any return or refund inquiries, please contact us at:

📍 Address: Po Box 699, Fort Duchesne, Utah
📞 Phone: (435) 722-2756
📧 Email: info@franckglasni.com
🌎 Website: https://franckglasni.com